Android app crashes when android phone is locked [Ticket In]

[Jan_Koudijs]

There is one other setting to check:

Nexus 6P (Android 8) & P8 lite (Android 7) remote troubles

Hi @JOHN_DAY ----- Thank you for giving the proposed test a shot and sharing the observations you have made. Very appreciated! Let’s try to make one more adjustment to your remote devices. Please see below. Go into “Settings” and select “Security & Location” Next to “Screen lock” you will see a little “cog” symbol, click the “cog” to bring up the “Settings” window. The first field you will see is “Automatically lock”, please change this to “Immediately” Let me know how the remotes p…