Android app freezing / crashing

Core Machine (Operating system/System info/Roon build number)

NUC 8i5 running ROCK

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Cable modem > Synology RT2600AC > Core (ethernet)
1x Synology mesh RT2200AC mesh router elsewhere in house.
All devices running on same network - only have 1 network in the house.
Own music stored on Synology DS413j via ethernet to router.
Streaming music via Tidal account.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Ifi zen DAC : USB (to iMac on ethernet to router)
Matrix Element M (ethernet)
Lyngdorf 1120 (ethernet)
Matrix mini-i Pro 3 (wifi)
Sonos Play 5 (wifi)
Sonos Play 1 (wifi)

Control via Roon apps on:
Imac
2 x Huawei mate 10 pro (Android 10)
1 x Huawei mediapad m5 (Android 9)

Core and all controllers are running latest available versions of Roon.

Description Of Issue

Since 1.8 rollout all 3 android devices experience constant crashing / freezing. This being:

  1. Handing on Roon splash screen at startup. This requires force close of apps and multiple attempts to get app to open.
  2. If app is open and you go to control Roon, app is frozen and requires force close and reopen (loop 1 above can then occur).
  3. When force close is required you have to kill all open apps on the android units. Force close of only Roon does not do anything.

Have tried to run the apps / setup in various config:

  • clear apps cache
  • reinstall apps multiple times
  • battery optimisation on / off on Android units
  • 255.255… Subnet for core
  • static / DHCP setup
  • mesh router turned on / off
  • recycle of entire network
  • reinstall core OS
  • changing wifi channels.

Non of the above allow the app to open smoothly.
App has circa 20% success rate on start up and 80% hang rate.

This freezing / crashing was never an issue with 1.7 and related Android apps but is constant since 1.8 and related Android apps.

Hope you can advise here as this issue really is killing the user experience on Roon unless I tie myself to the iMac. That’s really not an option.

Cheers. :+1:

A post was merged into an existing topic: Android App Crash And Hang