Android app prompts for free trial despite active subscription (ref#XWOUCE)

Support
1

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· I can't turn on Roon Server, I need help.

Describe the issue

If I open my Andriod app. All I get is an option to start my free trial. I have setup my account. I'm logged in. I've paid for a year.

Describe your network setup

Very capable PC to Unifi network.

2

Hey @bellooch,

Thanks for writing in and for sharing your report! If you delete the Roon mobile on the issue device and reinstall it, does that help?

Were you able to see and connect to your Roon Server?

Can you confirm you’ve signed in with the correct email address?

Thank you!

3

Hi @bellooch,

We wanted to check in since we haven’t seen a response to this thread and it will soon auto-close. Our diagnostic servers indicate that you might have logged into the affected device since you first posted here. Are we correct in assuming that this issue resolved itself with a reinstall?

Let us know if we can help. Thanks!