Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Description Of Issue
There is some history of this looking at the posts but can’t see a resolution (other than continually restarting the phone) and this fails after a few minutes again.
Particularly frustrating as I spent a lot on the Nucleus to enhance my experience…
Can you describe exactly what is happening? The phone and it’s OS, your wifi network and how the Nucleus is connected (wifi/ethernet).
Can you connect to the Core via a different device like a computer?
Also, I’m going to move this to @support so they can begin helping you.
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Suggestion without knowing much detail:
Sometimes, if an Android device is searching for the Core, there is a little blue link, I think called Help, that allows you to enter the IP address of the core. If you get there, enter 255.255.255.255 as the IP and see if you then connect.
Hello @Phil_Knowles, and thanks for your report! I wanted to check in and see if you could provide some details on your network setup and what version of Android you’re using. Thanks!
Hi,
I am using Android version 9 on a Huawei P20.
I use Sky Q router for my broadband with power over main using Devolo 1200 adapters. I have one Netgear Pro unmanaged switch next to the Nucleus.
I actually had a power cut yesterday, which restarted virtually everything on the network. Bizarrely I could not even navigate to the Nucleus Web interface from the Android phone either but after the power cut everything has reset.
I am guessing the power cut changed something, but not sure what?
Any thoughts?
Hello @Phil_Knowles, well I’m glad things are working again! I’d suspect some part of the network got locked into a bad state and the power cycle reset things. But if this comes back, please let me know!