Microsoft windows 10 Home (10.0.19044 build 19044)
HP Pavilion dv6 Notebook PC (x64-CPU i5-RAM 8 GB)
Networking Gear & Setup Details
Fritz!Box 7530
Ethernet
NO VPN
Avast Free Antivitus (No Firewall to Roon: Internet Out yes / Internet In yes)
IPv4 192.168.178.27
Subnet mask 255.255.255.0
DSN 1.1.1.1 (1.0.0.1)
Connected Audio Devices
Samsung Galaxy S10+
One UI 4.1
Android 12
IP 192.168.178.51
No VPN
Number of Tracks in Library
No large music library
Description of Issue
App Roon Remote does not connect to Roon Core, also by setting the host name or setting IP 255.255.255.255
First, it would be a good idea to redact your email address; Roon staff can find this from your account, and would only request personal information via personal messages.
Can you confirm that Roon works on your Windows PC, and also where you changed the IP address? The address you entered is almost certainly incorrect.
So, I’d reverse that setting, temporarily disabled the AV software, and reboot everything from modem / router / Wi-Fi, and PC.
Since you are using a Windows PC, I would verify that both Roon.exe and RAATServer.exe have been added as exceptions to your Windows firewall.
You can use these instructions to add the exceptions and the executables themselves would be located in your Database Location/Application folder path.
I would also add these exceptions to any Antivirus or other Firewall blocking applications you may have and ensure that you connected to your network via a Private network, not a Public one, see this guide for more information.
I added RAATServer.exe as an exception to the Firewall and I set “Private” the connection of both Roon.exe and RAATServer.exe, but, unfortunately, the problem persists! (I restarted both the PC and the mobile). P.S.: in Setup, the button for remote connection is set to “yes”.
Thank you and look forward to a solving suggestion!
Carlo Vecellio Segate
I disabled the Firewall but the problem persists! (so the problem is not the Firewall or the Antivirus - Avast - in general …).
Thank you and I am waiting patiently for a definitive solution!
Also, I just reset the Fritz! Box 7530 router to factory settings and reconnected to the internet provider, but the problem persists!
Carlo Vecellio Segate
Thanks, but it’s too complicated for me to act directly on the configuration parameters! I didn’t think it was so complicated to listen to music with more quality !
Carlo Vecellio Segate
Switching from the ethernet cable to the wi-fi, the mobile phone is connected to the Roon Core of the pc! When I left the app on the cell and turned off the pc, when I returned to Roon on the pc (via wi-fi) I was no longer able to access Roon from my cell phone! Now, even when passing from the ethernet cable to the wi-fi and vice versa, the app on the mobile phone seems to momentarily “see” the PC but in the end it is unable to connect! Mysteries of technology, connections and … Roon!
PS: to enjoy the music via Roon anyway, I moved the PC near the listening chair, I inserted the DragonFly AudioQuest USB DAC and to this the Sennheiser Momentum headphones and … good listening!
Thanks for the update! When you mention powering down your core (your pc) and your mobile device not being able to connect - that is expected behavior. You’ll need your core to be online in order for any other devices to connect.
Beyond that, if you do end up running into any other issues down the road, please create a new thread, and we’ll be here to help!