Android devices unable to connect to Roon (ref#ET7CR6)

[jacobspangler1]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

None of my Android devices can connect to Roon. My iPad and PC have no issues connecting - only my Android phones.

Describe your network setup

Nucleus One connected to router through ethernet cable

[vadim]

Hello @jacobspangler1,

Thank you for the detailed information — it’s very helpful.

Since your iPad and PC can connect without issues, while only your Android devices are affected, we’d like to narrow down whether this is an Android-specific discovery issue or something related to the Roon app/device environment.

Could you please let us know the following:

1. Which exact Android devices are unable to connect? (Model name, Android version, and whether they are phones or tablets.)
2. Are these devices running Roon Remote or the Roon ARC app — or both?

Once we have this information, we’ll be able to guide you through the next troubleshooting steps.

Kind regards,
Vadim