I have got the exact same problem with my android phone and my LENOVO laptop.
So we can better assist you, please provide a brief description of your current setup using this link as a guide.
Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.
What are the exact symptoms you are seeing? What is the model/manufacturer of your networking gear?
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