Android Tablet Cannot Connect to Roon Server (ref#OCY3HD)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *WiFi*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Windows*

Select any of the following components that are present in your local network setup

· *Mesh networks*, *Antivirus* *software *installed on RoonServer _or _Roon Remotes

You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.

· None of the above

You mentioned antivirus software. Please select the specific Antivirus you have from the list below

· Bitdefender

Click below for next steps with a Bitdefender Antivirus

· I still need help.

Describe the issue

Connects fine on windows laptop. I installed app on android tablet but roon there just says can't connect to server.

Describe your network setup

Deco mesh router for tablet and notebook.

2

Good day @13foxjoel !

I hope you’re doing well today.

Thanks for bringing it up to us.

If we understand you correctly your Tablet and laptop which are both Roon Remotes are connected to the same Mesh network and only laptop can connect normally.

Considering this we would like to ask you for foloowing:

  1. can you share with us a screenshot of the issue from your Tablet.

  2. Upload Server Logs from the Roon Server to our Logs Storage:
    https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external

Here is instruction on how to get logs:

Looking forward to your reply!

Regards.

3

Hi @13foxjoel,

Many Roon users with Deco mesh networks find that device discovery performs better if you have set the nodes to Access Point mode.

Usually you can perform this step in the Deco app itself or in the router settings admin page. Here are instructions from TP-Link:

This prevents the mesh nodes from forming separate subnets, ensuring that device discovery announcements from RoonServer and Roon Remotes can reach one another.

Please let us know if this helps.

4

Hi @13foxjoel,

We haven’t seen a new post on this thread from you and our diagnostics servers don’t show any activity on the Android tablet you mentioned.

We’re eager to ensure you’re equipped for success. Please let us know when you have a chance to try the steps in the post above and we’re happy to clarify any details.

Thank you!

5

This thread is now automatically closing due to inactivity. We’re going to assume this issue was resolved independently. If you wish to continue troubleshooting, you can reactivate the conversation by opening a new support thread, selecting “other,” and referencing this thread URL.

We’ll pick up the case from there. Otherwise, happy listening. Thanks!