B521 Update - Samsung GalaxyTab A, SM-T350 Android 7.1.1 not connecting

[alain_bolduc]

Since the update one of my tablets no longer work with ROON (other tablets and smart phones work normally). It loads roon but the page is incomplet and freezes. I tried re-installing on the tablet, re-booting the core, shuting down everything. Nothing works. Maybe my tablet is obsolate (android 7.1.1)…

[William_Street (Bill)]

Logged in to report the exact same problem. Android version 6.0.1 on Nexus 5 phone with build 521 updated yesterday (Feb 20, 2020). Works fine on other phones. Was working fine until update… tried uninstalling, reinstalling multiple times, no change. Hopefuly this can be addressed or a link to download previous version.

[dylan (Dylan Caudill)]

Hi @alain_bolduc,

What is the model of the Android tablet?

Can you describe your networking setup and Core machine?

[alain_bolduc]

Hi Dylan,

Samsung GalaxyTab A, SM-T350., with Android 7.1.1

Core is NUC 7I7DNKE with ROCK. The NUC is streaming through my network through a switch, cat5 everywhere. Endpoint is a Lumin D2.

[dylan (Dylan Caudill)]

Thanks, @alain_bolduc.

I’ve enabled diagnostics on your account and the team will be investigating. The next time your remote is connected to the Core machine a report will be sent to us. After that’s received the team will analyze the report and I’ll be sure to follow up as soon as they’ve provided further feedback.

Thanks, and apologies for the trouble.

[alain_bolduc]

Hi Dylan,

Would it be possible to have an update on the situation? I still cannot use roon with my tablet and i have not heard about any fix.

Thanks.

[noris]

Hi @alain_bolduc,

Please see the following thread for any status updates:

Under Investigation --- App freezing on older Android devices with Adreno 300-series GPUs (Updated 02/25/2020)

Our team has been hard at work gathering data and doing internal testing on this issue and we wanted to provide everyone with an update: In our recent releases we’ve been working toward improving Roon’s graphical capabilities, and unfortunately these changes appear to be causing issues on some older Android devices with certain Adreno 300-series GPUs. Our QA team (and our alpha testers) test with a wide variety of devices, but unfortunately the device that we use to test this GPU family happens…

[dylan (Dylan Caudill)]

Hello,

We’ve released a new update, Roon 1.7 Build 528, which contains improvements that we believe will help with the issues you are experiencing here. Please see our release notes below:

Roon 1.7 (Build 528) is Live!

Hi everyone! We have a maintenance release going live, with a number of bug fixes and performance improvements. As we continue to push Roon’s graphical capabilities forward, we’ve become aware of issues related to some older graphics chipsets. Over the last few weeks our team has acquired a number of older devices, which have allowed us to better understand how their drivers are misbehaving and work around these limitations. Today’s release addresses a number of hardware releases, along with…

Thanks,
The Team At Roon Labs