He posted a feature request, not a support request.
His feature request topic is still extant, however, it is now locked and the posts that fell way short of the forum guidelines have been deleted.
Agreed, unfortunately due to bad behaviour the topic had to be heavily moderated and was eventually closed.
The suspension is not permanent, though note support is still available even to suspended members via Roon’s website contact us / email.
For what it’s worth, it’s often the case that reading an account from one perspective does not portray all the history …
In summary I believe this situation is down to a breakdown in communication and members having little empathy towards each other.