Anything related to tidal takes for ever to load

Core Machine (Operating system/System info/Roon build number)

windows 10 lastest update, latest roon update installed on same machine

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

netgear cax80 router/modem ethernet connected

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

system device and rme adi 2 dac usb connection

Description Of Issue

upon startup it takes tidal about a minute or two to connect and load into library

when starting a track it takes a minute or two to start playback, once playback is started tracks from the same album load and play just fine but there will be a delay when the next album starts

on roon radio there will sometimes be a delay when loading the next track

tracks played from my local machine have no issues loading/playing

what is the internet speed like /

have you restarted the main modem/router/switches in the network and the core machine too?

Thanks for the reply.

I have gig speed cable; with speedtest I usually get around 900mbps, with I usually get around 250mbps. The speeds are weird, I’m not sure what’s going on there.

I had tried restarting modem/router and computer multiple times but the problem persisted.

What’s strange about all this is that about 40min after I posted my problem on here everything started working well again. I update my nvidia graphics driver and restarted my computer shortly after posting. I then went and had some dinner. When I came back I tried resuming play in roon and it started up in just a second or so. Not sure why this changed, seems pretty random. But maybe there was some weird issue with the last install of the graphics driver? I don’t know.

Anyway, again thanks for your reply and help. If this problem comes back I will post anything support thread.


Hi @daedalusman,

Thanks for letting us know that this issue resolved itself, if it ever reoccurs, please just let us know and we can take another look, thanks!

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