App Buffers and Data Disappears with Large Library (ref#GGBNLU)

[andyswarbrick]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· WiFi

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only local library *music is affected.

Where is your local content stored?

· On the same machine where RoonServer is running, internal drive

Please try playing content of a lower sample rate (44.1kHz or 48kHz), does this work as expected?

· No, lower sample rates are still affected

Do you have an approximate timestamp of when the issue last occurred?

· Yesterday all afternoon (following installation) and again this morning

What are the make and model of the affected audio device(s) and the connection type?

· No idea

Describe the issue

I need to speak to someone on the phone. I have a large library (over 260,000 tracks) and the app just spends all its time buffering. Data appears in the track list and then disappears. I am not a computer buff and don't intuitively know how to fix things like this and your help process confounds me. Can you please give me a phone number. Thanks

Describe your network setup

I have a Mac Studio computer connected to a NAIM streamer. My music is stored in an iTunes library part held on the computer hard drive and mostly on an external Drive

[noris]

Hello @andyswarbrick ,

Thanks for reaching out.

@andyswarbrick

I need to speak to someone on the phone.

Please note that we do not offer phone support at this time, but we would be more than happy to assist you here on the forum, our entire support team is on the Community forum and regularly reviews cases such as yours, so I am confident we can get to the bottom of the issue.

@andyswarbrick

and the app just spends all its time buffering. Data appears in the track list and then disappears.

I’ve activated diagnostics mode for your account, and what this action does is upload a set of logs to our servers for review. Looking over the logs, I can see that Roon has marked your entire library as needing to be updated.

Can you please confirm, is there anything about your Roon usage that typically requires the entire library to be re-processed? Do you have tags or playlists that you apply to all tracks in your library, or do you change your Roon Settings → Library → Import settings often?

Additionally, can you please navigate to Roon Settings → Library and set both On-Demand and Background Audio Analysis to Throttled or Off and see if that helps?