App can’t find core after software update

[Paolo_J_Ricci]

Core Machine (Operating system/System info/Roon build number)

Nucleus

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Luxul router, araknis switch, hardwired

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

2T QNAP harddrive wired to nucleus over usb
Blue Sound connected over LAN used for analog to whole house amp
Devialet connected over LAN used for hifi stereo setup

Description Of Issue

Nucleus has been installed and working for over 4 months, Client opened app and got a prompt to update software, client hit update and could never get core to show back up.
Nucleus is getting power with white light on back power button and network wire was tested and working.

[Chrislayeruk (Chris)]

Have they rebooted everything?

[dylan (Dylan Caudill)]

Hi @Paolo_J_Ricci — Are you able to reach the Nucleus Web Administration Interface?

[Mike_Rife (Jon Michael Rife)]

I had the same problem this morning. App couldn’t find Core on Nucleus. Checked everything. Deleted the Roon app from iPad, then downloaded it from App Store. Works find now. 30 second fix for me.

I have a remote app on two iPads – a regular and a mini. Had to remove and reinstall on both.