· I'm having trouble with Roon ARC
· Other
· I am experiencing freezes or crashes
· Other
After update to 1.67.360 build 360 the app crashes after +/-1min of play
iPhone 14 iOS 18.5: issue happens on celullar or wifi network; whether with downloaded, library or Tidal content
Hello @Ricardo_Damborenea,
Thank you for reaching Roon support.
I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.
First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.
Right now it seems its working but this morning wasn’t
I don’t know if you can look back but this morning from 10:30 to 11:00 am CET you could see several crashes over celullar with library, downloaded and tidal content
When I came back home at around 12:00pm CET you can see same behaviour over wifi
But right now (from 16:15pm) its working over 5g and wifi
I’ll report back with a time stamp if the issue returns
I’m glad to read that ARC is performing well right now.
I checked your logs from around when you were having trouble today. I’m seeing a bunch of timeouts when ARC was trying to reach our servers. Were you having any other internet issues when this happened?
We’ll keep an eye out for any new reports from you.
No internet issues
Odd thing is issue happened with downloaded content too
In my case I reinstalled ARC twice and now it works like it should. And yes there were some issues with week cellular signal level.
A post was split to a new topic: ARC app will crash / close after a few seconds to 1 minute
How have things been running @Ricardo_Damborenea? Let us know if you’re hitting any snags! 
So far so good @benjamin . I’ll post if the issue appears again
Great! If we don’t hear back from you in the next few days, we’ll go ahead and mark this thread as solved. If the issue does comes back after, feel free to reference this thread in a new post and we’ll be happy to pick things up again.