App crashes when selecting album from Now Playing panel (ref#5W4LQ8)[Ticket in]

[JimmyS]

What’s happening?

· I am experiencing freezes or crashes

How can we help?

· I am experiencing freezes or crashes

Other options

· Other

Describe the issue

the app crashes when i am listening to an album and click on that album name from the bottom/now playing panel on the app. it has been happening for a month or two but just getting a chance to submit.

Describe your network setup

all google fiber equipment

[Themis (Dimi)]

Same here, it happens since ROON’s last update.
It happens more often on TIDAL albums and less often on albums of my library, it seems.
It can happen while listening to radio or tracklist, but not so much while listening to an album.

[Themis (Dimi)]

… and when you reopen the Roon app, after the crush, you get a blank page with an error message “Error loading saved page”

[vadim]

Hello @JimmyS @Themis

Thanks for performing that test, we have added this info to the investigation ticket. The ticket has been submitted for developer review, meaning that this may take some time to be reviewed.

There aren’t any additional details needed at this time, so we will go ahead and close the thread for the time being, and if any other questions arise after the developers have reviewed the case, we will re-open the thread and reach out once more.

Thanks again for your report, and thank you in advance for your patience as the ticket progresses through the development queue for review.