Nucleus is hardwired to a Cisco switch and client devices are either connected wirelessly to Ruckus AP’s or hardwired to same switch
Connected Audio Devices
Multiple Wiim Pro Plus connected to same switch as Nucleus
Number of Tracks in Library
316,000 tracks
Description of Issue
When using the Roon app (whether on iPhone, iPad, Macbook, on WiFi or connected to ethernet) the app will periodically say searching for Nucleus and spin. This typically recovers within a few seconds to a minute, but occurs dozens of times in a one hour period.
This happens even when no music is playing and no one is attempting to play music. Simply launching the app and watching for long enough, it will seemingly lose connectivity to the Nucleus. The network interface continues to communicate during this behavior. I can run a continuous ping from the same device to the Nucleus and it never so much as hiccups, even while the app is spinning.
I have swapped patch cables, switch ports, changed IP addresses to rule out any conflicts, and reset network settings on the Nucleus using a monitor/keyboard per Roon support advice.
Is anyone aware of a way to pull a log off the Nucleus to compare time stamps with this behavior? I am really starting to think this isn’t network related but not sure where to go from here.
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Hi, I have a case open with them (882893) but it isn’t really going anywhere so I’m reaching out to see if anyone in the community has experienced or overcome this behavior.
Sorry I am new to the forums and this is my first attempt to get community support. Yes I would greatly appreciate having it moved to the appropriate channel to get community exposure. I’m just about at a loss for how to solve this so looking for any help I can get.