Apple Music not showing, Error loading folder Unauthorized (ref#52NCXN)

Support
1

What’s happening?

· Other

How can we help?

· I'm having trouble adding music to my library

Other options

· Other

Describe the issue

I don't know why my apple music does not show....Qobuz is good, but I try again and again, I get a "Error loading folder Unauthorized

Describe your network setup

Imac, Sonic internet,

2

Hey @josephtrinhphotograp,

Thanks for writing in, and welcome to the community!

Since you’re getting the ‘Unauthorized’ error specifically, we’ll likely need to double-check your folder/file share permissions on the Mac side of things. Think of setting up a storage folder in Roon as a handshake - one hand is getting the location set up and activated within Roon, and the other hand is ensuring Roon has proper permission to access the files within the drive/folder/location you’ve selected within your storage settings.

Here’s a KB article that breaks down the necessary steps within your Mac settings to ensure Roon has proper permission:

Let me know how things go after going through the above steps! :+1:

3

This topic was automatically closed 12 days after the last reply. New replies are no longer allowed.