Apple Products Running Roon App Stopped Recognizing Roon Nucleus Core this week

[Derek_Svoren]

Roon Core Machine

Core = Roon Nucleus - No internal storage. files stored on external SSD
Access - using roon app on both mac OS and iOS
MacBook Pro running Big Sur 11.5
iPhone 12 running iOS 14.6

Networking Gear & Setup Details

Running NetGear Orbi RBR50 wifi, 1 router 4 satellites
Anywhere access
firmware V2.72.104
Nucleus Ethernet jacked to Satellite 1
Apple devices connected via wifi

Connected Audio Devices

Nucleus is USB jacked into McIntosh c53 DAC
Also running 2 PS Audio direct stream DACs Ethernet jacked into Orbi Satellites

Library Size

7000 file library, all lossless format
2.5 TB SSD storage, USB connected to Nucleus

Description of Issue

Have been running the nucleus rig for 4, 5 months without issue. Now, when I open roon app on MacBook or iPhone, they cannot locate the Core. Persistent issue, have tried rebooting Orbi satellite several times, rebooted Nucleus several times.

Appreciate any assistance you can render.

[beka]

Hey @Derek_Svoren,

Thanks for getting in touch as soon as this happened and for your patience while we got a chance to reply. So sorry about the delay

There are a few things worth checking:

1. Are all your devices (Nucleus and remotes) running the same (and latest) version of Roon?
2. Are all devices on the same IP subnetwork?(rebooting your Orbi might have changed that)

On your iPhone, can you please check if iOS permissions are enabled?

iOS Permissions

Thanks so much

Hoping to hear back from you

[Derek_Svoren]

Rebeka

Thanks for reaching out; I kept experimenting with things after I posted for help… I still don’t know exactly what the issue was but I rebooted my entire wifi including the router and all satellites, and shortly thereafter it started working again

So for the time being, it’s all fixed

Please let me know if you have any questions

Thanks