I am using ARC 1.0.62 Build 333 on an iPhone 13 Pro Max running iOS 18.3. Whether I am at home using WiFi or using cellular out of home or at home, ARC freezes up and crashes normally within a minute of beginning to play any song of any resolution. It does not matter if streaming is set for original format or balanced. I’ve uninstalled and reinstalled the app on a variety of occasions, to no avail.
Describe your network setup
I use Ubiquiti networking gear — a UXG Pro gateway, a US 24 switch, a US Pro 24 POE switch, U6 IW in-wall access points and U6 Pro access points. WiFi is Comcast 1G service. Right now in my home, Ookla reports 924 mbps download speed for WiFi and 146 mbps download speed for cellular. Cellular service is AT&T. Tracks which crash through ARC play just fine via WiFi in the Roon app on the iPhone at home, for comparison. I have VPN shut off.
Thank you for the report. We can see the crashes in analytics and will escalate to development promptly.
Just prior to the crash, there are out of memory warnings reported to the ARC framework from the phone’s operating system. Are you using any other apps at the same time as ARC? Is this phone nearly out of storage?
Please keep an eye out for a post responding with any next steps or workarounds we have to suggest.
On WiFi only (370 mbps download on iPhone just now): Roon ARC crashes and closes up within 1 minute, even without selecting or playing a track. Second time, it just froze up, again without selecting or playing a track.
On cellular only (276 mbps download on iPhone just now): same result.
Not sure what you are asking about onboarding and syncing after reinstall. I haven’t deleted and reinstalled again today, if that is what you want to know. Thanks. JCR
Development has identified the relevant crash and there is a ticket in the pipeline. We’ll post here once we have an update on the estimated time to release for the associated fix.
Just to give you a quick update here, the ticket is still in the review queue at the moment. There aren’t any more details needed at this time, but if any questions arise, we’ll be sure to reach out, thanks!
@noris, this probably is no surprise, but the new combo of Roon 2.47.1510 and Roon ARC 1.63.344 does not stop the issues on my end with ARC. I’m guessing the fix was not part of the new update today. JCR
Thanks for letting us know. I checked and it looks like the ticket is still in progress, I’ve reached out to the team again to see if we can get this looked at in the near future.