ARC access issue: Roon server not configured for external access (ref#NL2WFP)

[Christopher_Rogers]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· I can't log into ARC but I can log into Roon

Describe the issue

ARC message is “Your ROON server isn’t configured for access outside your network”

I have gone into the Spectrum router and activated the UpnP (sp?) protocol. I rebooted both modem & router.

ACR “sees” the router and identifies it by name.

Describe your network setup

Spectrum Router SAX1V1K

[benjamin]

Hey @Christopher_Rogers,

Thanks for writing in! As a next step, could you navigate to Roon Settings> Roon Arc> Advanced and copy+paste the error code you see listed?

Here’s a KB article that provides some helpful info based on the specific error code you’re seeing:

ARC Port Forwarding

Let me know if this helps!

[Christopher_Rogers]

No help.

{
“ipv6_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“107.hhh.iii.jjj”,“actual_external_ipv6”:“2603:aaa:bbb:ccc:ddd:eee:fff:ggg”,“router_external_ip”:“107.hhh.iii.jjj”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.1.1”,“found_upnp”:true}
}

[Robert_F (Rob)]

@Christopher_Rogers, is it possible to deactivate UPnP on the Spectrum router and configure a port forwarding rule instead pointing to your Roon Server LAN IP address?

[Christopher_Rogers]

I can certainly deactivate the UPnP. It took me quite a bit of poking about to find UPnP inside the router configuration menu in the first place. I thought I was following the ROON “best practices” by activating UPnP.

Not to put too fine a point on it, I have no idea whatsoever as to the meaning of anything you wrote after “and….”

[Singleton (- Audio Astronaut)]

Hi Christopher,
You may find this walkthrough helpful combined with Roon’s documentation.

https://www.wikihow.com/Port-Forward-on-Spectrum

A second option is Tailscale. You may find it easier getting off the ground as well

https://help.roonlabs.com/portal/en/kb/articles/arc-and-tailscale-connect-to-roonserver-without-port-forwarding

[Christopher_Rogers]

The neighbor’s high school daughter came over and using TailScale got both the ARC and ROON Remote APPs working within minutes. Gave her $100 for her efforts.

My Trial period is within days of ending and I was fully prepared to quit. My position is that at $150 a year, ROON should play music without the need for the user to become a computer wizard.

I suffered through the nightmare of JRiver’s bizarre nomenclature and peculiarities for years.

My hopes are/were that ROON would be a truly user friendly solution: Perhaps it will become that, but not quite yet.

Again thank you for your efforts to help me.

BTW: Official ROON Support sucks…assuming it does exist.