ARC and connecting to Plusnet router UK

[Ian_Hunt]

Hello

I have changed my wifi router and can no longwr access ARC remotely. I receive the wrror message pasted below
The UPnP configuration is set to On.
I do not have sufficient knowledge to go any further with trying to rectify the issue.
Are you able to assist please?

“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“80.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.1.254”,“found_upnp”:true,“error”:“Did not find UPnP service with WANIPConnection on network”}
}

[Rugby (aka Daniel or Big Dan)]

@Ian_Hunt

I have changed my wifi router

I Ian, just to be clear it was working with the old router and is not with the new one. What is the model of the new router and did you change your ISP?

[Ian_Hunt]

Hello Dan
It changed from a Sky router to a Plusnet Hub Two.
Did I change the ISP address…not consciously.

[Rugby (aka Daniel or Big Dan)]

@Ian_Hunt

the ISP address

Not the address, the Internet Provider. I PlusNet are two different companies.

Try setting up the Port Forwarding manually instead of using Upnp and see if that makes a difference.

[Ratbert]

@Ian_Hunt Message sent

[Ratbert]

Added port forwarding rule, ARC now working.