I am having 2 very frustrating issues I am hoping someone can help with. I am using Roon on a Mac mini (M1 chip). It has operated flawlessly until recently:
Roon Arc has stopped working. I have opened up network paths per instruction, but no luck. As a test, I had a friend bring his laptop to my house, log onto my network and confirm that his Roon Arc works, so it is not my network…
My Mac is set to not put the hard dive to sleep, yet after a short amount of time after no activity, Roon is not available unless I move my mouse around. Am I missing something in my settings?
If anyone can please help me, I would greatly appreciate it.
Hello. I have been struggling with ARC. It used to work fine, and now it has just stopped. I have followed all of the troubleshooting exercises for port forwarding, etc on this site and it still does not work. The most infuriating part is that a friend of mine brought his laptop to my home, logged onto my network, and his roon ARC worked fine. I have also tried loading roon onto different computers in my home.
Any suggestions as to what else I can do? I have roon on my Mac Mini M1 chip with the latest operating system. I have also tried it on a windows machine in my house and get the same results. I have also brought my computer to another home and tried it there with no luck…
Hello, I’ve merged your new Support request into the already open request thread. Please give details of your network setup and ISP. And a screenshot of Roon’s Settings > Roon ARC page would be very useful as well. Thanks.
That ARC error message states that Roon has found a “multiple NAT” situation. This could be down to one of two things:
Your Xfinity router is not in bridge mode with your Orbi router, so that you have two subnets running in your home network. Roon does not run across subnets.
Xfinity are using CGNAT, and this is causing the problem.
From what you say, there has been a change in your setup recently (since ARC was originally working). I suspect that it is (2). Can you contact Xfinity customer support and check whether they have switched on CGNAT for your internet connection?
