Hello. I use the Arc app a lot on my iphone. It’s pretty reliable, other than I get the occasional shut down - where the app crashes. I re-open and within 20 seconds of playing a song it closes again. This has happened in the past and the only way I’ve found to fix it is delete the app and re-install. I have a large library so it usually takes 10-15 minutes to sync up, and then I’m good to go.
I’m wondering if anyone has had this issue? It seems to happen after around a few weeks or a month of use. Once it crashes, I know to delete and re-install.
Thanks,
Spence
Hello,
I’m having a similar problem. I’m currently trying the top iPhone 17 Pro, and I’ve noticed that the system works quite well when I add one album at a time or a reasonable limited number to the core. When adding many albums, the app behaves as you describe, often after about a week in my case too. The cause is definitely the large library; I don’t know if there’ll ever be a solution. I’ve already reported to the Roon team that the III\ page always updates very well and quickly, while the Home page sometimes struggles to update or doesn’t update correctly. But they haven’t done anything to improve it and offer no explanation (usually the only explanation given is “large library issues”). Anyway, I’d say that when everything works pretty well, the app starts crashing almost immediately, and that’s when a fresh install is needed.
Actually, you could live with this; just add all your albums once a week and then reinstall. During the week, only add a few albums. Hopefully, the technology improves in the future and they’ll fix further bugs in the app at the same time.
A solution shouldn’t be far off. After all, I’m talking about a library of 800,000 tracks that ARC reads quite well. It’s also uncommon to constantly delete and reinstall an app. Unfortunately, Roon shouldn’t have this library size limit. It’s just absurd. I hope it’s resolved somehow in the future.
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Don’t you lose all downloaded albums when you have to reinstall the app and then need to download them again?
Yes, all downloaded songs are removed when you do a new install of Arc.
Hi, I never save anything on my device. So, with the reinstallation, I only lose two settings. No problem, except that installing and uninstalling an app once a week isn’t normal and wastes a few minutes.
Ah, thanks. I only listen to downloaded content from my library and have had to re-install 3 times. I’m going to leave everything alone now and see how long ARC continues to work and has covers–even though all my downloaded albums have now shifted to the available download page!
Yes. I hope that Roon can come up with a fix for the ARC app for us folks with large libraries. I had the same issue with Roon Server at home using my Sonic Transporter. But I had 16GB of RAM installed and it runs like a charm now! Never any crashes or dropouts.For reference I have 385K plus songs in my local Roon library. I’m hoping Roon Support can figure out why the ARC app closes after a while and the only way to fix is a re-install of the app. Fingers crossed!
Spence
I’ve decided to only listen offline [to dowloaded albums on the phone] until ARC is fixed
Sometimes it’ll take a while to update on the home page.. The albums pages you speak of is the icon.
On the home page, be connected to WiFi and the pull down on the screen to refresh the page (you’ll see a refresh icon arrow) to see if that helps.
I’m curious though. What happens if you only listen to music that you download to your phone but stay connected? Does Arc not work for you if you do this? I keep a lot of downloads on my phone and primarily that is what I am listening to but I rarely go in offline mode (unless on a flight or something).
I tried that but the phone disconnected and then I had to reinstall. So I’m going to try offline only with 73 hi-res albums. I only use it for CarPlay and when waiting for a guest at a restaurant when I only want one device with me. Walking the dog, I listen on an AK SP 3000. And at home I have my full library from which it’s easy to transfer albums to that unit
On my iPhone home screen, I can only scroll down to refresh, and then I see a round arrow above? Are you referring to that?
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As seen here. Just pull down as you would with any other app or browser to refresh the page.
Sometimes I’ve had to do this to refresh all the albums I’ve just added if it’s taking a while to show. Thought it might be worth a try?
Thanks, that’s what I thought. When the Home app stops updating (because albums have been added), that’s not even helpful. Another symptom is that the phone heats up while the Home app doesn’t update, at which point you need to reinstall the app. What seems crazy to me is that in the other section under Albums everything always updates correctly. I thought this was a bug: it’s not possible that one part of the app always updates properly (Albums) and another part of the app (Home) sometimes fails. I’m asking your opinion, don’t you think it’s a bug?
It could well be a bug. Let’s hope Roon looks into this for you.
Under the condition that you have been told many times that ARC won’t be reliable with your library size but you just refuse to believe it.
Here yet another version of the heating problem with a similar library:
Yes, it’s very similar, but again, part of the app works well and part doesn’t. If part of the app updates very well and is the main job the app needs to do—that is, sync well—then it should work. It’s also unclear why Android seems to work well, and I might test it.
Is it a coincidence that these problems appear on iPhones?
Well, different parts of the app will have different code. Maybe some parts are less optimized or the tasks that are done there are fundamentally more complex.
As has been pointed out many times, Android is Android and iOS is iOS. It is well known that iOS is far more draconian in what it allows apps to do, and the different OSes may differ in performance for specific code paths for other reasons as well, so it’s very much possible that it’s an OS difference. It’s also possible that ARC has parts that are less optimized on iOS.
Whatever the case, every post by you and @Norman_Spector about ARC problems should come with a disclaimer, „with my 800k tracks library for which Roon staff already told me that ARC won’t work well“, so that other forumers don’t waste their time trying to find normal solutions because they haven’t followed this saga closely and aren’t aware.
No disclaimer coming from me. We were told the same about Roon and large libraries and at one point by the boss himself that 8GB in a Nucleus was sufficient, but that’s no longer the case due to improvements made by Roon and new options for users such as high-end Mac Studio with which a larger library than I’ll ever have works perfectly.
Okay, but then maybe iOS needs to be optimized as well.
I’d like to summarize the absurdities of this situation, in case I need to alert the Roon team. We’re talking about iOS, iPhone 17 Pro, and 800k tracks and ARC:
- The app works fine as usual.
- The app in the “My Library” and “Albums” sections works wonderfully, meaning it always syncs perfectly regardless of the number of new albums added to the Core. The albums are always loaded and playable.
- The app in the “Home” section, which includes “Played and Added,” freezes when many albums are added, or after a week (approximately), and doesn’t update/sync like it does in the “My Library” and “Albums” sections. At this point, two things can happen, either simultaneously or unrelatedly: the app starts crashing frequently and/or the app heats up the phone incredibly, becoming scorching hot.
Given the above, simply eliminating the Home interface caricature would solve the problem, or making the Home interface more efficient. Is that too much to ask of the Roon team?