ARC cannot locate Roon server (ref#3DHJE5)

[Luis_Puncel]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

Describe the issue

ARC cannot locate Roon server

Describe your network setup

TP-link wireless router, AT&T gateway modem

[Luis_Puncel]

Additional information:

[Luis_Puncel]

I have rebooted the router and rebooted the Roon server, but this did not help. Everything looks correct, but still ARC cannot find Roon server.

[Arlen]

Are you in airplane mode? I can see a tiny airplane at the first screenshot of your second post.
Also (if that’s not the case), could you turn off your VPN just to check?

[daniel]

Hi @Luis_Puncel,
Thanks for writing in to ask us about this issue. Was @Arlen correct? If not can you share a picture of the Roon settings → Roon ARC page on your server?

[Luis_Puncel]

@Arlen was correct. I just came back from a trip and forgot to turnoff Airplane Mode. I have now turned it off. I also turned off my VPN. Still, this did not rectify the problems. @daniel The router settings and the Roon settings are the same as in the photographs I already uploaded. Do you need screen shots of anything else? Thanks to both of you for your help with this.

[Singleton (- Audio Astronaut)]

@Luis_Puncel ,

Are you presently in the same location as your Roon server? If so verify that you are on the same Wifi network as your server/subnet and if you have any secondary WiFi networks that you use set them for “forget”

Reboot your phone and hopefully you will see a change.

[Luis_Puncel]

I am on the same network and subnet as the Roon server, and on a reliable WiFi channel. I rebooted my ipad. Still no change. Perplexing. One good thing is that after I rebooted my iPhone, now ARC works on my iPhone. I’ve tried to identify anything that is different between my iPhone and tablet, and I don’t see any differences.

[Arlen]

What about rebooting your tablet too?

[Luis_Puncel]

I did that twice. What that did was different. It found the Roon server and

went through the process of trying to sync the library and then I got this message.

[Arlen]

Strange.
Does the Roon app (not ARC) say anything in the settings menu?

[Luis_Puncel]

Great news. After the last few tries when I got the message of checking the Roon server, it inexplicably fixed itself without anything new on my part. The issue is solved! Thanks for your help.

[Arlen]

Great, happy listening!