Hi,
I’ve had no issue with Arc at all until yesterday and now it won’t work outside the house at all. I’ve rebooted Rock and uninstalled and reinstalled Arc to no avail.
I can see that Roon and Roon Arc are on different versions 1277 and 1271 which could be causing the problem but I have no way of getting my Samsung Galaxy S23 Ultra up to 1277.
Any ideas?
Thanks
Simon
Roon Arc is on build 182, which seems to be the latest
@Simon_Tippett, to receive appropriate help, it would be really helpful if you could complete the #support template provided below. Likewise, when seeking assistance, select the #support category.
Please be sure to include details of your core, network, storage location of your media files, and any messages displayed by Roon. Thank you.
<!‐-Include your operating system and machine info (Model, CPU, RAM)-‐>
<!‐-Write below this line-‐>
<!‐-Your network gear (model of routers/switches) and if on Wi-Fi/Ethernet, are you using VPN-‐>
<!‐-Write below this line-‐>
<!‐-Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.)-‐>
<!‐-Write below this line-‐>
<!‐-Tell us how large your music library is, e.g. “30,000 tracks”-‐>
<!‐-Write below this line-‐>
<!-‐Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!-‐>
<!‐-Write below this line-‐>
Including these details in your first post helps resolve your issues faster.
Roon Core machine is Intel Nuc i5 16gb
Rock OS
About 1000 tracks saved to SSD
Ethernet to BT Business Hub
Various Streamers Inc Bluesound Node 2i, Nad C700, multiple Bluesound Flex, Wiim Pro
Roon remotes are iPhone, Galaxy, ipads
Not sure most most of above is relevant to Arc though.
Thanks
The only error I get is poor connection and everything was working fine from the first day of Arc until yesterday
Have you updated Roon to the latest version? I’m in the UK, and it wasn’t showing on the App Store yesterday, so I installed it this morning.
Roon core B1277
Remote B1277
ARC B182
Yes, I’m on those versions… It’s still not working at all.
I still can’t use Arc at all…
Are you seeing a diagnostic message under Roon > Settings > Roon ARC?
Don’t know if this helps, but I’ve noticed ARC not working for the last few weeks on my phone when I’ve briefly checked it. After making sure I’d done all the Updates required, I found I needed to Reset ARC to make it work again. It then connected to my Nucleus “for the first time” and now all works properly. Hope you get your ARC working.
First thing I did is reset which in itself is a pain as I had about 50 albums downloaded to it, if you have to reset every update it shouldn’t really delete your downloads. Not sure what to do now, is there literally no Roon support team?
Normally ARC works perfectly for me, but I have seen “Poor Performance…” occur a couple of times maybe a month ago. Regardless of where I was, it just wouldn’t work. BUT… I then rebooted my iPhone (i.e. shut it down and then restarted it) and it started working again just fine. So not sure if that was a Roon ARC app issue or an iPhone problem.
I’ll give that a go 
Yep happenned to me this morning … with the new Roon Arc version with MUSE, I got a couple of “slow connection” comments, which has not occured previously. Roon is updated to latest version too. It did fix itself after I rebooted Roon ARC.
Just saying …
If you are outside, but stiil near the house, your phone may be trying to connect to your wifi. Turn off the wifi on your phone and try again
A post was split to a new topic: Problem using ARC
Hey @Simon_Tippett,
Thanks for writing in and I’m sorry you’re having issues with Arc. While our team continues to investigate this issue, could you please share a specified date and time when you experience the poor connection pop up?
With that, if you could share the track name as well, that would be helpful.
I definitely empathize with you there - it is massively annoying to have to re-add all your previously downloaded music. One small workaround for this - for the time being, could be to first add all of your downloaded content onto its own separate playlist. Then, if you find yourself in a situation where you do need to reset Arc, you can then re-download all your content via this playlist in one go. Not ideal still, but a bit easier overall.
@mdconnelly if you could share similar timestamps, that would be good too!
I’ll be on standby for your reply. Thanks!
I’ve just changed router and still the same, I’ve got a Vodafone Ultra Hub and I’ve turned on the relevant settings and get the green light in the Arc Settings to say it’s working but still nothing…
Hi… The time stamps are on the screen shots below. Thanks
