ARC "couldn't update your Roon server" error persists after reinstalling ROCK (ref#7VRJK9)

[Varun_Bansal (Varun)]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

ARC has an error “couldn’t update your Roon server’ I clicked on more info link and as per the help article, reinstalled Rock operating system from the web interface. I’m on version 2.1 (build 271) but still Arc is not connecting.

Describe your network setup

Roon is running via intel Nuc connecting via 1gb Vodafone fibre internet.

[vadim]

Hello @Varun_Bansal,

Thank you for reaching Roon support.

Based on the diagnostic data enabled on your account, your ROCK enviroment successfully updated to 2.52. Would you kindly confirm that you are still facing the issues?

06/11 08:23:29 [Local 06/11 09:23:29] Debug: [appupdater] Update installed: 2.52 (build 1538) production

06/11 08:40:42 Info: Starting RoonServer v2.52 (build 1538) production on linuxx64

[Varun_Bansal (Varun)]

Yes, the problem resolved after I disconnected NUC from mains and then powered back. I then received a prompt on Roon remote that a new update is available and then installed. All good now.

[vadim]

Hello,

Thank you for the update. We are glad to hear that everything is running smoothly now. Enjoy your music!