ARC doesn't work with my ARRIS NVG599 router

Roon Core Machine

QNAP TS 451+ NAS

U, RAM) -->

Networking Gear & Setup Details

Number of Tracks in Library

Not sure this is applicable, but about 3,400.

Description of Issue

My router does not support UPnP and port forwarding is done though a gaming tab in the firewall setting. The gaming tab does not show a configuration for Roon ARC.

This is the error message I’m receiving:
{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“204.60.x.xxx”,“router_external_ip”:null},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}

This is a snip of the port forwarding screen on the Router

Any help is greatly appreciated.

I use ATT fiber with an Arris NVG599 Router

Hey @William_Ramos,

Thank you for your patience while we’ve diligently worked to reach every request for support with port forwarding. The diagnostics you’ve provided suggest that UPnP is not properly configured on your router.

Please first try the following steps:

  • Try to enable UPnP/NATPMP in the web administration interface for the router directly upstream from your Core
  • Try to manually open the port in your router’s port forwarding configuration
  • Make sure the IP/Port matches the Port listed in Roon → Settings → ARC
  • Check for any VPNs or Firewalls that might be interfering
  • Check if your modem is in Bridge mode

If you continue to experience difficulties, please tag the support team and include the following information:

  1. What is the make and model of your modem and router?
  2. Do you have any additional network hardware, like additional routers or managed switches?
  3. Who is your internet service provider and what is your geographic region?
  4. Is your Modem configured in Bridge Mode so that it operates only as a modem or do you have the ports forwarded on both?