Arc seems to be having trouble download tracks with very long names. For example, Green Day American Idiot track 2 : Jesus of Suburbia / City of the Damned / I Don’t Care / Dearly Beloved / Tales of Another Broken Home
The Download indicator goes up to 99% then back to 85%. All of the tracks with shorter names have downloaded correctly.
Hi @Scott_Needham ,
Thanks for reporting this issue!
Could you please try to reproduce this issue again and provide us with the timestamp of when it happened so that we can initiate a remote diagnostic to your Core and gather additional information?
Diagnostics indicate ARC might be failing to connect outside the home network; have you been able to use ARC at all? We’ve released two new builds of ARC since your initial report, including fixes with download stability, so I’m curious if you’re still having trouble with the issue you’d initially reported, as well.
partial victory. it finally downloaded, but two tracks (one long name, one short name) give a playback error after a few second and start over. should i try to download again, or is there some information you can grab in current state ?
looking for an update. downloads are horribly slow, i have been downloading an album for three days. and as i stated, if complete the downloads contain track that do not play.