ARC download : Track name too long?

Roon Core Machine

Mac Mini (late 2012)

Networking Gear & Setup Details

Unifi UXG

Connected Audio Devices

iPhone Xr

Number of Tracks in Library

Description of Issue

Hello,

Arc seems to be having trouble download tracks with very long names. For example, Green Day American Idiot track 2 : Jesus of Suburbia / City of the Damned / I Don’t Care / Dearly Beloved / Tales of Another Broken Home

The Download indicator goes up to 99% then back to 85%. All of the tracks with shorter names have downloaded correctly.

Thanks,

Scott

Hi @Scott_Needham ,
Thanks for reporting this issue!
Could you please try to reproduce this issue again and provide us with the timestamp of when it happened so that we can initiate a remote diagnostic to your Core and gather additional information?

Sure. It’s happening right now 16h53 Paris time.

This said I have had the problem for other tracks so it might not be related to name.

Thanks again !

hello again,

do you need anything else from me ?

scott

Hi, @Scott_Needham, sorry for the late reply. We are still investigating your issue at the moment. Thank you for providing timestamps.


Ivan