ARC Error: Cannot play local files

Support
1

Roon Core Machine

Intel NUC10, i5, 32gb

Networking Gear & Setup Details

Arris BGW210, CISCO WS-2960-8TC-L, Ethernet, No VPN

Connected Audio Devices

SATA SSD

Number of Tracks in Library

2837 local tracks, 14242 Qobuz tracks

Description of Issue

Cannot play local files using ARC: “Unexpected Playback Error”

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IMG_16381125×2436 398 KB

3

Restart your roon server, and close all apps on phone and see if there helps. If not, cycle the router on and off.

4

Already done multiple times.

6

Hi @Brandon_Finley,

Ben with support here, I wanted to check in on this issue and see if you were still having issues while on the newest Roon build?

Let me know, thanks!

7

I’ve canceled my subscription because:

  1. It doesn’t make sense to pay for something that doesn’t work
  2. It’s taken 10 days to get any response from Roon
    @benjamin
8

Hi @Brandon_Finley,

I understand where you’re coming from, and I apologize for the delay in getting to your issue. If you’d like, we can continue to troubleshoot getting local playback to function properly.

Let me know and I can follow up via private message with next steps. :pray:

9

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