ARC fails to connect to Roon Server (ref#V0FOLF)

[Fred_Belleton]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

Describe the issue

Arc cannot connect to roon server

Describe your network setup

Roon serveur on synology, latest version installed

[Suedkiez (Just a fellow user like you)]

Please post the error message you see in Roon > Settings > Roon ARC

[Fred_Belleton]

Arc argues that it cannot connect because of the version of roon server. But I have the latest one ! BTW I can connect to roon server (via the roon app) without any problem : the server works properly.

[connor]

Hi @Fred_Belleton,

Thank you for your post. We can see authorization failures in ARC diagnostics associated with your account.

Have you recently either a) Restored a Backup of your Roon database or b) migrated RoonServer between machines?

What about installing ARC on second devices - is this is only phone/tablet with which you use ARC?

Reinstall the app in the meantime to reassociate the ARC database with your current RoonServer. Please let me know if this helps and we’ll watch for your response.