· Here we go again. I wish the software was less buggy, and support actually could help. The ticket will remain open for the nine days or whatever of no replies and then lock me out and I’ll never get a resolution. Just like the last two tickets.
But I have nowhere else to turn for help so…Arc is not connecting properly. One time it connected and ran fine and now it always errors out. All network settings have been checked and verified, and the app has been disconnected and attempted to reconnect to server, but now it doesn’t even see the room server, just hangs and hangs.
Tell us about your home network
· Why can’t you just save this info from the last ticket?
Thank you for your patience and we’re very sorry you feel abandoned. We’ll do our best to address this issue and pick up the slack on your previous posts.
We’ve responded on your most recent thread here that was inadvertently auto-closed with a developer ticket in the pipeline:
Concerning this ARC issue, we will need a little more contextual information about the actual connectivity symptom itself.
First off, does the app hang before the login page, or after? Does this symptom change if you entirely restart the app?
Have you tried reinstalling? It sounds like the session might have become unauthenticated (this can happen if you restored a Backup or migrated your server). Take note that reinstalling will require you to download any locally saved tracks in ARC to the phone again.
When you mention that the app can’t connect to the Roon Server, does this occur even on your home WiFi? What do you see in the cloud/server settings page when you’re on your home WiFi?
Do you rely on Tailscale or port forwarding to reach ARC? If you rely on port forwarding, I assume you have a “ready” status in the Settings → ARC page in Roon?
We have your network topology from your previous posts, so you are correct that you don’t need to share that here.
We’ll watch for your reply and proceed from there. Thank you!
If you reopened the old ticket, that is very much appreciated!! I’m still having that issue. However, for ARC, you can close the ticket. After much trial and error I was able to get it working. I can’t say for sure what the cause was, but for info sake I do not do port forwarding or tail scale. Or at least I had not tried any of that, was letting ARC do whatever self configuring it does-originally this worked so I stuck with that.