If I go in the car, use carplay/ARC. go about my day, then in the evening when I want to use ARC in carplay it just says loading non stop. Force closing the app on the phone and opening it in carplay will work. Will happen in the morning too, seems like it needs to be closed and reopened before functionning in Carplay. Using iphone 15 pro with latest ios 26
The logs that have reached our server from the ARC instance associated with your account have not yet captured the relevant incident, so we’ll need to ask a few more clarifying questions.
If you encounter the stale connection with CarPlay in the evening/morning again, are you able to use ARC without CarPlay? Do you see a green light/positive status next to the Cloud and Server connection in ARC Settings?
From your description, it sounds like the app holds onto a stale connection or expired session when left open for long periods between CarPlay sessions. The team has work in the pipeline to make connectivity more resilient when you are changing connections with ARC backgrounded throughout the day. Closing and re-opening the app to force a new connection will usually restore the issue for now.
Yes I can use ARC on my phone without any issues. This is purely a CarPlay thing. I do not use ARC very much outside of the car and I am not using it between the “CarPlay sessions”
Connection from device to server is always good.
It does seem to work if I go in and out of the car quickly when running an errand to perhaps de timing out is the issue.
Let me know if you need more information.
Hello Benjamin,
It happened today around 8:50am and 5:20pm eastern time.
If I close the app before getting in the car it usually works yes. I’ve tried it a few times.
In ARC settings all is good as I can use it on my phone fine and can even start music. I’ll have to check again when it happens that if I start music on the phone it plays in the car. I think it might but for sure the display would still say loading.
Can you please clarify with us a few details for further investigation!
You were saying that you have to restart the app for making it work with car play.
Do you mean that you juts minimize and then open back or you kill it from “task manager” and then open from cold start ?
Also, can you please clarify what is running circles when the problem happens, your iOS app or the app inside CarPlay ?
And you also claimed that it happens after an active day of use. Can you please add details on that ? You just sit to the car with the phone locked, connect it to the car play and then open ARC on carplay ? Or you open it on Both, iPhone and CarPLay ? Or only on iPhone ?
For the app. Everything always works on the phone. Even if I plug in to the car. The car screen will display loading but I could use the app on the phone just fine. I can start the music but the display won’t show anything other than loading.
What I have to do is force quit the app on the phone and the reopen it (phone or CarPlay) and it will load and work just fine.
It happens after hours of no use. Use CarPlay in morning, won’t work at night. Next morning will not work either but I just have to force quit and reopen the app and everything works.
Thank you for clarifying. One last detail - what is the make/model of the infotainment/CarPlay head unit in the car? If it came with the vehicle, you can just share the make/model of car.
This information should suffice for development to take action on the report.
We’ll post here as soon as we have more information from the team concerning our investigation.
Today Oct 22. at 5:14pm. I had the same issue as you can see in my previous support ticket. It seemed like the issue had be resolved because I was able to go a few days without trouble but tonight it happened again. This gives you an accurate time it happened. Preivous post here : https://community.roonlabs.com/t/arc-fails-to-load-in-carplay-until-app-is-force-closed-and-reopened-ticket-in/307700
Describe your network setup
Asus RT-86u pro, port forwarding functioning well. Core is hardwired