ARC fails to reach server, error code 526, LTE connection works (ref#J7C3HR)

[Stefano_Aldini]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Hi, testing if ARC can reach my server the response is negative and this is the message:
{
"ipv4_connectivity": {"status":"NetworkError","status_code":526,"error":"error code: 526"},
"external_ip": {"actual_external_ip":"79.ddd.eee.fff","actual_external_ipv6":"null","router_external_ip":"79.ddd.eee.fff"},
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"status":"NotFound"},
"multinat_autoconfig": {"status":"Success","error":"No Error","routers":1,"routers_mapped":1}
}
Trying to connect from outside, via an lte connection ARC regular connect the server and works …

Tell us about your home network

· Fritz 5690 Pro, a couple of media converter to galvanic isolate Nucleus+ from the router, a mesh network with a Fritz repeater 6000 in the same floor and a Fritz repeater 3000 in another floor

[AceRimmer (Smoke me a kipper, I'll be back for breakfast!)]

This looks like it is a Roon Cloud issue of which they are aware, I can only ask for your patience please until it is resolved.

[vadim]

Hello @Stefano_Aldini

Just to double-check: is ARC actually working for you (e.g., can you play music successfully over a cellular connection), or are you currently unable to use the app remotely at all?

If it is playing fine, you can safely ignore the “Not Ready” / Error 526 message for now; it is a known display glitch we are working on fixing.

[Stefano_Aldini]

Hi, yes, as I said in the ticket I can regularly access from outside despite the error message.

Regards

S.