ARC fails to work post-ROON password reset (ref#378O36)

[Percival (Marc)]

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· ARC no longer works after ROON password reset

Tell us about your home network

· Roonserver is on my iMac, ethernet connected to an AirportExtreme 2013. The Airport works as the wifi.

[alex_h (Alex)]

Hello @Percival,

Thanks for reaching out and sharing your question with us.

To help us troubleshoot this effectively, could you please clarify exactly what is happening?

Is it an account issue or a connection issue?

• Login: Are you unable to sign in to the Roon ARC app entirely?
• Connection: Are you signed in, but unable to connect to your Core due to a network error?

Diagnostics: A screenshot of the error would be very helpful. Could you please go to your Roon Remote app on your computer/tablet, navigate to Settings > Roon ARC, run the connection test, and share a screenshot of the result here?

Thanks.

[Percival (Marc)]

Hello Alex

Thanks for your reply. The issue has been solved. I deleted and reinstalled the ARC app on my iPhone. That did the trick.

Topic may be closed.

[vadim]

Hi @Percival

That is great news! Reinstalling the app is often the quickest way to clear out old authentication tokens after a password reset.

I am glad to hear you are back up and running. I will go ahead and close this topic now.

Happy listening!