Macbook pro Monterey 12.6 16 Go ram
Roon 2.0 build 1128
Networking Gear & Setup Details
Connexion by Ethernet on a router Huaweil B525 (box 4GHome from Orange)
Orange has a specific interface for this router I think
ISP Orange in France
no VPN
Connected Audio Devices
Cambridge Roon ready
it’s ok
Number of Tracks in Library
21430
Description of Issue
Hi,
I wanted to try ARC system, on my iphone app it’s ok
But when I want to make automatique configuration of Roon ARC on Roon server, it’s failed.
{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“x.x.x.x”,“router_external_ip”:null},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.2.1”,“found_upnp”:true,“error”:“Did not find UPnP service with WANIPConnection on network”}
}
I try to read support and do manually, make a dyndns IP on the router, disable firewall, bitdefender and so on, I cant get a good test.
Not too much choice on this router by Orange
May be can you help me with the log I copy above. Tell me if you need some more information.
I’m sorry you’re having issues. Please take a look at some of the steps below. If you’re still having trouble I’ll be following to see if there’s something else we can do to assist.
Wes
Thank you for your patience while we’ve diligently worked to reach every request for support with port forwarding. The diagnostics you’ve provided suggest that UPnP is not properly configured on your router.
Please first try the following steps:
Try to enable UPnP/NATPMP in the web administration interface for the router directly upstream from your Core
Try to manually open the port in your router’s port forwarding configuration
Make sure the IP/Port matches the Port listed in Roon → Settings → ARC
Check for any VPNs or Firewalls that might be interfering
Check if your modem is in Bridge mode
If you continue to experience difficulties, please tag the support team and include the following information:
What is the make and model of your modem and router?
Do you have any additional network hardware, like additional routers or managed switches?
Who is your internet service provider and what is your geographic region?
Is your Modem configured in Bridge Mode so that it operates only as a modem or do you have the ports forwarded on both?