ARC is no longer connecting to the core

[Joe_Santana]

Roon Core Machine

Mac OS 10.16.7 Catalina, Mac mini 2018 w/8 GB RAM

Networking Gear & Setup Details

Arris router(xfinity) w/ no VPN

Connected Audio Devices

Number of Tracks in Library

19935 tracks

Description of Issue

Moved into a new place, which already has WiFi router. Connected my core, which is working fine over wifi. ARC will not connect though.

[Suedkiez (Just a fellow user like you)]

Welcome to the forum. Fellow user here. Please post the error message from the Roon app > Settings > Roon ARC, so that people can assist

[Joe_Santana]

{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“ipv6_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“99.hhh.iii.jjj”,“actual_external_ipv6”:“2600:aaa:bbb:ccc:ddd:eee:fff:ggg”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}

[Ne_Mo]

I’m having the same exact error. I have not moved and didn’t change anything on my network. ARC was working fine for months, now it isn’t with the same error message. Please let me know what you find out.

[Maarten_Duits]

Hi @Joe_Santana,

According to the error message, UPnP is disabled on the router. Can you enable it and then see what the error message is?
I found this site on how to enable UPnP (hope it’s the correct router).

Kind regards,

Maarten.

[benjamin]

Hey @Joe_Santana,

Ben here with the support team, I wanted to check in to see if you were able to get Arc setup on you new network setup? @Maarten_Duits was steering you in the right direction with enabling UPnP as a good first step.

I’ll be on standby for a status update.