ARC logs in but loses Roon connection after one minute (ref#0DUFT4)

Support
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· I can't log into ARC but I can log into Roon

How can we help?

· None of the above

Other options

· Other

Describe the issue

Arc logs in but cannot see Roon after a min

Describe your network setup

Commercial Network

2

What does ‘Commercial Network’ mean?

What steps have you taken to set up Port Forwarding?

You say:

and

Which is it? You can log in or you can’t?

Can you use the ‘copy’ feature in the above image to copy the entirety of the Diagnostics data text to a post in reply to this? The full text may give use a more idea as to what is going on.

As it stands, it looks like you have not setup any port forwarding. If this is the case, you will have to either:

  • Setup a port forward to forward TCP connections on port 55000 to the ip address of your Roon Server (10.10.1.99)

or:

  • Setup Tailscale to create a tunnel that ARC on your mobile can use to access your Roon Server when away from home.
3

Hi @anon38974048,
Thanks for reaching out to us about this issue. @Wade_Oram is guiding you in the right direction. Please try what he recommended. If you are still having trouble after that please clarify what steps you have taken so far.

4

Thanks for your help. The issue was indeed related to setting up NAT correctly and ensuring port forwarding was configured properly. Once I set up a static (or fixed) IP for the Mac Mini running Roon Server and forwarded TCP connections on port 55000 to that address, ARC was able to connect reliably.

For anyone troubleshooting similar issues, I’d recommend:

  • Ensuring the Roon Server has a static or reserved IP address within your local network to prevent changes that might break port forwarding.
  • Double-check that NAT and firewall rules aren’t blocking external access to the forwarded port.
5

Thanks for letting us know, @anon38974048. Please let us know if any issues come up in a new topic thread and we’ll be here to support.