ARC & Mac Setup. Cannot connect

[Andy211]

Roon Core Machine: MacMini 2018, OS Monterey 12.5.1,
Networking Gear & Setup Details: Motorola SURFboard connected via Ethernet to Apple Timecapsule. No VPN.
Your network gear (model of routers/switches), if on WiFi/Ethernet, and if you are using
Connected Audio Devices: Mcintosh 8950 connected to Core with USB.

Hello, When I try to connect ARC to my Roon Core, I receive the following, " {
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“24.198.177.242”,“router_external_ip”:null},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}"
I’m not sure what my next step should be. Any help would be appreciated. Thanks, Andy

[Stefan_Mauron]

You need to ad a port-forwarding rule for TCP in your router. Make sure it is the same port as in your core (settings → roon arc at the right bottom of the page. Typically, you can use port 55000

Details can be found here: https://help.roonlabs.com/portal/en/kb/articles/arc-port-forwarding

[Andy211]

Thank you for your reply! I’ve been reading that document and also checking out posts. Honestly, I’m a little lost. This is how I have the ports configured. Does it look right to you.

[Stefan_Mauron]

Looks ok to me. Make sure the same port is configured in Roon core (settings → roon arc) at the right bottom of the page

[Andy211]

Thank you Stefan, sometimes all you need is another set of eyes or a second opinion. It’s working now. I can’t wait to try it out. Thanks again, Andy

[Stefan_Mauron]

Happy, that it now works for you!

@roon tech support
Why dont you make a sticky note in the forum for the following three most problematic use-cases and how to resolve it:

(1) Router does not support UPnP auto config
(2) 2 router causing double NAT
(3) Manual ad port-forwarding in routers

With such an info, most of the hundreds of complains related to v2.0 troubles could be solved very easily