ARC Network Problem - MultipleNatFound

[matteo_shea]

Roon Core Machine

Roon 2.0 (1128) on Mac mini

Networking Gear & Setup Details

Provider: Fastweb Italy
Router: Fastgate ( Technicolor - MediaAccess FGA2130FWB)

Connected via Ethernet cable from Mac mini to ADSL Router.

Description of Issue

Always get this error:

{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“93.36.216.84”,“router_external_ip”:“10.167.236.200”},
“status”: “status”: MultipleNatFound
,
“natpmp_autoconfig”: {“server_ip”:“192.168.1.254”,“found_natpmp”:true},
“upnp_autoconfig”: {“server_ip”:“192.168.1.254”,“found_upnp”:true}
}

UPnP enabled and working

I set port forwarding too

Please help…Thanks a lot

[Marco_Klobas]

I have no experience with Fastweb. I know, though, Fastweb’s network behaves like a big nationwide NAT. Perhaps this is the issue.

Do you have a public IP address? Fastweb used to provide it if requested.

Take a look at similar threads (not specifically related to Roon) addressing the same issue on internet:

RISOLTO - Aprire Port Fowarding/Mapping con Fastgate non funziona

RISOLTO - [RISOLTO] Aprire porte NAT fastgate

[benjamin]

Hey @matteo_shea,

I wanted to check in on this thread to see if you were still running into connection issues with Arc? After reviewing the information you’ve provided, it appears that you may be running multiple NATs in your setup. Please review our help article on the subject, and let me know if you’re able to solve the issue through the steps provided.

If, after going through the above, you still experience issues, please provide the following information:

1. Who is your internet service provider?
2. Please list the make and model of your modem and router?
3. Do you have any additional network hardware, like additional routers or managed switches?
4. Does your network have any VPNs, proxy servers, or enterprise-grade security?
5. How is your Roon Core connected to the internet?

You may need to reach out to your ISP to ask about getting a static IP address as well, if none of the above helps.

[Charles_Gregg (Banned for Toxic Behavior)]

Ugh. Not helpful at all Roon.

[matteo_shea]

Resolved with static IP

Thanks a lot!