Router is a Draytek VIGOR 2860
NETGEAR Prosafe 5 Port Gigabit switch
WiFi and Ethernet, no VPN
Connected Audio Devices
Number of Tracks in Library
3,000 tracks
Description of Issue
I have upgraded to roon 2 and downloaded ARC on my iPhone. I can play music using ARC at home but not outside. I have enabled UPnP and Connection Control Service. When I run the ARC test I get this message.
I suspect it’s via a modem. My ISP is BT. I enclose a photo of what might well be the modem and also of the front connections of my Visor, does this answer your question?
It looks like you have OpenReach fibre and use an ECI modem. AFAIK PORT 1 should be connected to the WAN port on your Draytek, and this should handle PPoE. Can you confirm is this is correct?
@Peter_Goodman, please accept my apologies for not getting back to you sooner.
From what I can see, it looks like the modem is in bridge mode. Therefore, it is likely that UPnP is not properly configured on your router or not working correctly.
These are the steps in order, that should be tried:
Reboot your Roon Core and networking gear (router, modem, switches, etc.)
Try to enable UPnP/NATPMP in the web administration interface for the router
Try to manually open the port in your router’s port forwarding configuration
Make sure the IP/Port matches the Port listed in Roon → Settings → ARC
Check for any VPNs or Firewalls that might be interfering
Try to update your router firmware
Check if your modem is in Bridgemode and if not, try to place into Bridge mode
Can we work through these one at a time? If you can confirm the exact model of Draytek router that will help as I can search for the correct handbook.
OK Martin. I’m not any expert in router language but I can try the first couple of instructions. I’m not sure I know how to “manually open the port in the router’s port forwarding configuration”?
I have ensured UPnP under the NAT tab is enabled but Roon ARC still reports “Not Ready”
I have enabled Index No.1 under the NAT>>Port Redirection tab but am unsure about what to enter. I attach an annotated screen shot. Can you advise what I should enter into the fields?
Martin, great news, I created the forwarding configuration and suddenly everything is working fine! I’ve tried ARC on 4G and this is also working which is perfect as we’re going on holiday later this week and I can listen to all my lovely music while away. Thank you and @Suedkiez so much for your help.
Excellent news. Before you go away, be sure to turn off automatic updates on your core and mobile (just in case there is an update and your core needs a restart—which you won’t be able to perform.)
In Roon Remote go to Settings > About and click on the gear to change the setting.
On iOS, go to Settings > App Store and disable app updates. Not sure how to achieve this on Android.
