ARC not being able to connect

[Patrick_Fann]

Roon Core Machine

Networking Gear & Setup Details

1. Who is your internet service provider?

2. Please list the make and model of your modem and router?

3. Do you have any additional network hardware, like additional routers or managed switches?

4. Does your network have any VPNs, proxy servers, or enterprise-grade security?

Connected Audio Devices

Description of Issue -

What is the exact port forwarding error message you see in the Roon Settings → ARC tab?

Xfinity modem in “Bridge Mode”
EERO Pro 6 router

I tried both manually config and UPNP. ROON ARC on app will show “READY” Your Core was automatically configured and has been confirmed to be securely accessible by ROON ARC.

Still cannot connect Remotely, local network will connect fine.

Please advise

[Maarten_Duits]

Hi @Patrick_Fann,

Welcome to this community. To help you, please answer all the questions in your first post and also post the error message (Roon Settings → ARC tab).

Kind regards,

Maarten.

[benjamin]

Hey @Patrick_Fann,

Ben with the support team here, since some time has passed I wanted to check in and ask for a status update! Are you still having issues getting Arc setup? If so, @Maarten_Duits is pointing you in the right direction with getting some additional information added to your thread, it would be helpful for out team to better understand your setup.

I’ll be on standby for your reply. Thanks!