ARC not connecting Luxul XWR-3150 Router

[Paul_Magee]

Roon Core Machine

Roon Nucleus+ version 2.0 hardwired from router

Networking Gear & Setup Details

Luxul XWR-3150 router with (2) access points. Using CenturyLink C4000LG modem

1. Who is your internet service provider?
   CenturyLink
2. Please list the make and model of your modem and router?
   Modem is CenturyLink C4000LG, Router is Luxul XWR-3150
3. Do you have any additional network hardware, like additional routers or managed switches?
   Have (2) Luxul Access Points to cover rest of the home.
4. Does your network have any VPNs, proxy servers, or enterprise-grade security?

No

Connected Audio Devices

MacBook Air as display device and end point
BlueSound Vault2
KEF LSX speakers
Sonos ZP80
Sonos Play5
Sonos Play1

Description of Issue -

What is the exact port forwarding error message you see in the Roon Settings → ARC tab?

Have enabled UPnP & NAT-PMP on router
Getting message that Roon ARC can’t access Core.
{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“184.xxx.181.13”,“router_external_ip”:null},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}

[Blake (Blake Hartigan)]

Hi @Paul_Magee

Thank you for your patience while we’ve diligently worked to reach every request for support with port forwarding. The diagnostics you’ve provided suggest that UPnP is not properly configured on your router.

Please first try the following steps:

• Try to enable UPnP/NATPMP in the web administration interface for the router directly upstream from your Core
• Try to manually open the port in your router’s port forwarding configuration
• Make sure the IP/Port matches the Port listed in Roon → Settings → ARC
• Check for any VPNs or Firewalls that might be interfering
• Check if your modem is in Bridge mode

If you continue to experience difficulties, please tag the support team and include the following information:

Is your Modem configured in Bridge Mode so that it operates only as a modem or do you have the ports forwarded on both?

Thanks!