· Do you have a mesh network? (Google Mesh, Eeros, Ubiquiti, etc.)
ARC Status
· ARC is *Not Ready*
Roon Error Code
· The ARC settings page says "Not Ready," but I can still connect to ARC via cellular data. I'm having another problem.
Describe the issue
my new ORBI mesh router I have turned on UPnP. i have turned UPnP off and then on. Still, I get message ARC "not ready". I don't know how to configure port forwarding manually. can someone walk me through that on the phone?
Describe your network setup
my ISP is TaosNet. My Mesh Wifi is ORBI RBE772. I want to use my iPad and iPhone for roon arc. roon server is on my mac mini.
Thanks for reaching out. We do not offer phone support, but we can certainly assist here on our forum. As for configuring port forwarding, you’d need to use the info displayed in Roon Settings → ARC , and put it in your router’s port forwarding section. I was able to locate this guide for you:
Your ARC diagnostics show double NAT. Specifically, the router_external_ip is a private address (192.168.x.x), which means there is another router or ISP gateway in front of your Orbi.
Because of this, UPnP on the Orbi cannot fully open the ARC port, which is why ARC shows “Not Ready.”
What to do:
If possible, set the Orbi to Access Point (AP) mode, so only your ISP device handles routing.
Alternatively, you’ll need to forward the ARC port (usually 55000) on both the ISP router and the Orbi.
Please let us know whether your Orbi is in Router mode or AP mode, and whether there’s an ISP modem/router in front of it.
It’s also worth reaching out to TaosNET over email (they have a contact page here) to inquire if they use carrier-grade NAT on their accounts and whether they have dedicated IPv4 addresses available, if so.
We wanted to circle back on this thread to see if we could provide any additional suggestions. We’re eager to ensure you’ve found a solution to this port forwarding blockage and can use ARC on the go.
