Hyperoptic UK: ARC not ready- made sure the UpNP is enabled

[Nick_Yanakiev]

Roon Core Machine

Audiostore Prestige: Core i5; 8GB RAM; 1TB SSD

Getting an error message: Roon ARC not ready; tried the troubleshooting steps but not luck
Current networking setup is ASUS RT-AX88U (router connected to Roon Core) with sattelite RT-AX55

Networking Gear & Setup Details

ASUS RT-AX88U
ASUS RT-AX55

Not using a VPN

Connected Audio Devices

Sonore optical Rendu+optical module Deluxe
Roon whole home setup

Number of Tracks in Library

7200 tracks in library

Description of Issue

Getting an error message: Roon ARC not ready; tried the troubleshooting steps but not luck

{
“connectivity”: {“status”:“NetworkError”,“status_code”:502,“error”:“error: Error: connect ECONNREFUSED 137.220.74.204:55002, response code: undefined, body: undefined”},
“external_ip”: {“actual_external_ip”:“137.220.74.204”,“router_external_ip”:null},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.50.1”,“found_upnp”:true,“error”:“doaction request return statuscode: UnknownError”}
}

[Nick_Yanakiev]

Hi @Penny , What router model/manufacturer do you have? Can you please look over our Knowledge Base article and see if this helps in your case? Thanks!
Hi Penny. I accidentally replied with a whisper. Did you see my reply with the screenshots? I am going to provide them here too just in case. This will also allow other users to see the screens.

Fellow ASUS user here. I’m a fan of their very detailed and sometimes confusing config.

Can you check the configuration in the screenshots I supplied? I don’t know if it was one setting or some combination of the 3 but trying to get ARC working on my ASUS I ended up enabling all of these things. Please note that for the second screen shot, the internal IP is not necessary. Screenshots below:

In the WAN section, Internet connection tab:

Screen Shot 2022-09-20 at 9.25.41 AM
Screen Shot 2022-09-20 at 9.25.41 AM
847×608 71 KB
Under WAN section, Virtual Server / Port Forwarding tab:

Screen Shot 2022-09-20 at 9.15.39 AM
Screen Shot 2022-09-20 at 9.15.39 AM
849×406 42.8 KB
Under Open Nat section:

Screen Shot 2022-09-20 at 9.15.18 AM
Screen Shot 2022-09-20 at 9.15.18 AM
1207×593 278 KB
Wes

Tried these steps on my ASUS RT-AX88U
Still no joy…based in the UK

{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“137.220.74.204”,“router_external_ip”:null},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.50.1”,“found_upnp”:true,“error”:“doaction request return statuscode: UnknownError”}

[Martin_Webster]

@Nick_Yanakiev, please edit your post and try reuploading the screenshots, since they didn’t upload correctly. Use the right image button on the toolbar. Thanks.

[Nick_Yanakiev]

UPnP ARC issue on router

Hi Penny. I accidentally replied with a whisper. Did you see my reply with the screenshots? I am going to provide them here too just in case. This will also allow other users to see the screens. Fellow ASUS user here. I’m a fan of their very detailed and sometimes confusing config. Can you check the configuration in the screenshots I supplied? I don’t know if it was one setting or some combination of the 3 but trying to get ARC working on my ASUS I ended up enabling all of these things. Plea…

Guidance was provided by @Wes

[Nick_Yanakiev]

@Marco_De_Rosa1

give permission to use UPnP to automatically configure ports

Tried these steps on my ASUS RT-AX88U
Still no joy…based in the UK

{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“137.220.74.204”,“router_external_ip”:null},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.50.1”,“found_upnp”:true,“error”:“doaction request return statuscode: UnknownError”}
}

[connor]

Hi @Nick_Yanakiev,

Am I correct in interpreting that your issue is resolved? Standing by in case it’s not.

[Nick_Yanakiev]

@Marco_De_Rosa1

give permission to use UPnP to automatically configure ports

Tried these steps on my ASUS RT-AX88U
Still no joy…based in the UK

{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“137.220.74.204”,“router_external_ip”:null},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.50.1”,“found_upnp”:true,“error”:“doaction request return statuscode: UnknownError”}
}

[Nick_Yanakiev]

Definitely not resolved, as per my message earlier

“Tried these steps on my ASUS RT-AX88U
Still no joy…based in the UK”

[Wes]

Hi @Nick_Yanakiev,

Can you confirm the configuration was changed in all three areas for the screenshots I provided?

I’m enabling diagnostics and getting logs as we speak. Edit: please power up your core and leave it on for me if you would.

Wes

[Nick_Yanakiev]

Hi Wes, thanks for the super prompt response. Yes, updated everything as per the instructions.

Only difference is that I added the ip address of my Roon Core and didn’t copy what you provided

[Wes]

Hi @Nick_Yanakiev,

Thank you for confirming. I have one more question. Do you mind sharing your ISP and modem type?

Thanks,
Wes

[Nick_Yanakiev]

Not at all. The ISP is Hyperoptic in the UK.
There is no extra modem on the premises, all I can see is the ethernet cable coming out of the wall.

[connor]

Hi @Nick_Yanakiev,

Sorry for the confusion earlier. I’ve done a little digging and it’s very likely that as a Hyperoptic user, you’ve been placed behind a layer of their carrier-grade NAT. That would explain the timeouts despite no additional modem/router on your end.

It’s an unfortunate quandary with Hyperoptic that requires requesting a static IPv4 address directly from Hyperoptic for a small monthly increase in your subscription fee, according to other ARC users with your same provider.

Other Hyperoptic customers attempting to port forward for non-ARC purposes have tinkered with additional workarounds, as on Reddit here. Feel free to follow their suggestions, but the team recommends the static IP route as a workaround for now. Rest assured that the team is actively investigating workarounds for carrier-grade NAT that will not require setting a static IP in the future, although that’s not an option for the 1.0 release of ARC.

In the meantime, you can review another ARC user’s solution to your issue here: Attention: Hyperoptic UK Uses IPv6 and CG-NAT [Solved - Request Static IP]

[Nick_Yanakiev]

Problem solved with the static IP address now in place!