ARC Not ready - Unable to access Roon Server (ref#SDGMGJ)

[Brian_Mckechnie]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· I can't log into ARC but I can log into Roon

Describe the issue

ARC Not ready -Will not be able to access your Roon Server

Describe your network setup

BT HUB 6

Bring to set up Arc for use when away from home. On my Mac looking at the settings in Arc not ready.

I. don’t understand networking , looking. for help to configure whatever is required settings on my MAC, router , Arc software.

pasted error below

{
“ipv6_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“86.hhh.iii.jjj”,“actual_external_ipv6”:“2a00:aaa:bbb:ccc:aab:abc:acd:ade”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.1.254”,“found_upnp”:true,“error”:“Did not find UPnP service with WANIPConnection on network”}
}

any help appreciated

Brian

[connor]

Hi @Brian_Mckechnie,

The diagnostics you’ve provided suggest that your router is not configured for automatic port forward setup.

You’ll need to enter your router settings page and manually create a port forwarding rule that matches the Port Number and IP Address in Roon Settings → ARC. This rule should be TCP protocol. Something like this:

Most BT Hub users have found this to be the solution.

[Brian_Mckechnie]

Hi

Thank you so much for solution and BT chart. I’m now connected to Arc away from home,

regards

Brian