ARC not working on cellular network, but works on home WiFi (ref#R2RVCI)

Support
1

Network Setup

· Do you have a mesh network? (Google Mesh, Eeros, Ubiquiti, etc.)

ARC Status

· ARC is *Ready*

Describe the issue

ARC cannot work on cellular network but works on my house wifi. the setting is correct as it at cellular coverage as well as wifi

Describe your network setup

don't know how to answer this.

2

Hi @sudesh,

Thank you for your post. When you’re connected via cellular data on your phone, what do you see in ARC itself under settings for the cloud and server connection status?

3

Hi @sudesh,

We’ve not seen any response here. Please reach out if we can assist further. Keep in mind this thread will close automatically without any new responses, requiring you to submit a new tech support request to reactivate it.

1 Like
4

We’re going to allow this thread to auto-close at this time due to inactivity. Please reach out in a new tech support request if you’re still having issues and we’ll reactivate the topic thread or merge threads accordingly.

Thank you!