ARC on Fiio M11 plus refuses to connect to core [Roon Investigating]

Support
3

Hi @CrystalGipsy,

We have your Roon account email on file, no worries. Logs show several issues:

  1. Timeouts in Roon Core logs (ROCK) and ARC logs associated with cached Qobuz/Tidal content. These continue up to the present. This is likely evidence of something you’re already aware of, based on your post here: Qobuz gapless playback gone [Ticket In] - #201 by CrystalGipsy. As you can see, we’re working on a fix and should have this resolved. In the meantime, I recommend refreshing your database, if you haven’t recently:
  • Stop RoonServer from running in ROCK’s WebUI
  • Navigate to your ROCK’s Database Location
  • Find the folder that says “RoonServer”
  • Rename the “RoonServer” folder to “RoonServer_old”
  • Restart the RoonServer in the WebUI to generate a new Roon database folder
  • On the Roon Remotes, press “Use another Core” and connect to the new database

  1. Recent activity on your iPhone in ARC. Some of this is worth investigating separately, as there appears to be significant memory pressure on the iPhone while ARC is operating. Do you have multiple other apps open, or a large volume of downloaded content stored, while operating ARC?

  2. Since the iPhone was connected recently, it’s automatically deleted logging from the Android device for the original period of your report. Are you able to test the FiiO phone again with ARC, both on your network and using the port forwarded cellular connection, so we can more precisely diagnose?

Thanks, @CrystalGipsy. We’ll be standing by.