ARC Poor Connection / ARC Unable to Connect to Core [Outage Over]

Hello All,

We are investigating a server-side issue regarding Roon Core connectivity with ARC that can cause Poor Connection or issues with ARC locating the Roon Core.

The team has identified where the issue is and server-side changes are underway, though there may be intermittent connectivity disruptions until our investigation into this issue is concluded.

We appreciate everyone’s patience as we work to resolve this issue, thank you!

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Hello All,

I wanted to touch base on this issue. We have made several optimizations to our server-side infrastructure to help mitigate this issue, but there are still some intermittent ARC failures that we are seeing.

The team is keeping a close eye on the ARC server status and is making additional stability changes as needed. Thank you for your continued patience as we work on fully resolving this issue.

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There have been no further signs of instability with the ARC service after a week of monitoring. The outage has been classified as resolved.