Arc Poor Connection Since Last Update

[Bryce_Stuart]

Hi,

I’ve had Arc since it launched and it’s always worked beautifully. Never had an issue with it.

In the last week suddenly it won’t connect and I keep getting a poor connection message.

There’s been no change in any of my gear, network or software except for the last update.

Anybody else having a similar issue?

It’s ok, I uninstalled and reinstalled it and all seems well with the world again.

[Thomas_Forster (Tom)]

Hi,

It happened to me 3 times after updates. I think restarting the iPhone helped. I don’t remember exactly due to so many little software issues with all this gear…

[Larry_Herrett (Larry)]

This also happened to me. I made sure that all the apps and software were updated and then restarted my Core machine and the router and the phone. No issues since then and it’s been almost a week.

[Suedkiez (Just a fellow user like you)]

Introducing MUSE - precision audio control on the go

Hi @Suedkiez and @PixelPopper, We’re tracking this issue internally, it’s definitely not normal behavior and symptoms have emerged for more users within the last two releases. There’s a ticket in on our end and a Community tracking thread here: ARC: Poor Connection Popup after Updating to ARC MUSE release [Ticket In; Workaround by Reinstalling] We should have more information soon. Users certainly shouldn’t have to reset or reinstall on update.

[Frederik_Michon]

Good morning,

like other I have problem with a poor connection with my Iphone since a n update, It was good, whtas wrong?

Regards

[Evan_Press]

re ARC not connecting. yes. been about 10 days. i will delete ARC and reinstall. this should not happen, but it does. thanks for the help. fingers crossed.

[John_Wong (John)]

I am also running into same issue. Please fix

[Tian_Liu]

I had the same issue. Go to settings, scroll down to the bottom and Reset Roon ARC fixed mine.

[sasij]

Works for a bit then dies here again. More or less cuts out after 90s or so if i’m outside my home network now. Useless