# ARC Port Forwarding Issue (Fritzbox 6490) **URL:** \ **Category:** ARC: Port Forwarding Help\ **Created:** [September 22, 2022, 6:41pm UTC](https://community.roonlabs.com/t/arc-port-forwarding-issue-fritzbox-6490/215171 "2022-09-22T18:41:03Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Rudiger\_Hotting](https://community.roonlabs.com/letter_avatar/rudiger_hotting/32/5_5575768a8748004e209b776fc1b2916d.png) [@Rudiger\_Hotting](https://community.roonlabs.com/u/Rudiger_Hotting)\ **Post date:** [September 22, 2022, 6:41pm UTC](https://community.roonlabs.com/t/arc-port-forwarding-issue-fritzbox-6490/215171/1 "2022-09-22T18:41:03Z")
Sorry my English is very bad, but i cant install/konfiqure the ARC. About the last 2 Days i look at my Router ( Fritzbox 6490 ) and i cant find the failure. Please look at Kopie of Diagnostic. { “connectivity”: {“status”:“NetworkError”,“status\_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”}, “external\_ip”: {“actual\_external\_ip”:“5.147.49.227”,“router\_external\_ip”:“”}, “status”: “status”: MultipleNatFound , “natpmp\_autoconfig”: {“status”:“NotFound”}, “upnp\_autoconfig”: {“server\_ip”:“192.168.175.1”,“found\_upnp”:true} } What can i do? Greetings Rüdiger ---
**Author:** ![ged\_hickman1](https://community.roonlabs.com/user_avatar/community.roonlabs.com/ged_hickman1/32/259791_2.png) [@ged\_hickman1](https://community.roonlabs.com/u/ged_hickman1)\ **Post date:** [September 22, 2022, 6:41pm UTC](https://community.roonlabs.com/t/arc-port-forwarding-issue-fritzbox-6490/215171/2 "2022-09-22T18:41:40Z")
What country and ISP are you using? ---
**Author:** ![Rudiger\_Hotting](https://community.roonlabs.com/letter_avatar/rudiger_hotting/32/5_5575768a8748004e209b776fc1b2916d.png) [@Rudiger\_Hotting](https://community.roonlabs.com/u/Rudiger_Hotting)\ **Post date:** [September 22, 2022, 6:43pm UTC](https://community.roonlabs.com/t/arc-port-forwarding-issue-fritzbox-6490/215171/3 "2022-09-22T18:43:23Z")
Iam living in Germany and my Internetprovider is Vodafone. Rüdiger ---
**Author:** ![ged\_hickman1](https://community.roonlabs.com/user_avatar/community.roonlabs.com/ged_hickman1/32/259791_2.png) [@ged\_hickman1](https://community.roonlabs.com/u/ged_hickman1)\ **Post date:** [September 22, 2022, 6:45pm UTC](https://community.roonlabs.com/t/arc-port-forwarding-issue-fritzbox-6490/215171/4 "2022-09-22T18:45:38Z")
You may need to ask your provider for an IP address. See here > [@Port Forwarding Instructions for (Most) Fritz!Box Users](https://community.roonlabs.com/t/port-forwarding-instructions-for-most-fritz-box-users/212491): > > Here comes a step by step setup for Fritzbox and should work with most fritz routers. There are two prerequisites: ensure that your ISP allows access from outside via a public ipv4 address. This is mostly the case but in some cases you need to pay extra for that. This is discussed [here](https://community.roonlabs.com/t/vodafone-germany-no-port-forwarding-for-home-accounts-ds-lite-tunnelled-ipv4-address-that-doesnt-do-port-forwarding-solved-enable-ipv6-on-network-in-order-for-ds-lite-to-access-the-server-outside-the-home/206795) and [here](https://community.roonlabs.com/t/germany-m-net-fritzbox-port-forwarding-issue-solved-request-static-ipv4-address-from-m-net/206926) ensure that there are no other routers in between your router (fritzbox) and the roon core. If you have a setup with multiple routers or repeaters ensure that they are configured as a mesh that onl… ---
**Author:** ![Rudiger\_Hotting](https://community.roonlabs.com/letter_avatar/rudiger_hotting/32/5_5575768a8748004e209b776fc1b2916d.png) [@Rudiger\_Hotting](https://community.roonlabs.com/u/Rudiger_Hotting)\ **Post date:** [September 22, 2022, 6:55pm UTC](https://community.roonlabs.com/t/arc-port-forwarding-issue-fritzbox-6490/215171/5 "2022-09-22T18:55:30Z")
Hi, in have done these Instructions in many variation but it dont works. I think i call Tommorow to vodafone. Thanks Rüdiger ---
**Author:** ![Tom](https://community.roonlabs.com/user_avatar/community.roonlabs.com/tom/32/120111_2.png) [@Tom](https://community.roonlabs.com/u/Tom)\ **Post date:** [September 23, 2022, 6:24pm UTC](https://community.roonlabs.com/t/arc-port-forwarding-issue-fritzbox-6490/215171/6 "2022-09-23T18:24:41Z")
Hallo Rüdiger, Wenn du einen Vodafone router/modem hast solltest Du prüfen ob das Gerät auch im Bridge Mode läuft. Ansonsten hast du zwei Geräte auf denen ein NAT Service läuft, dann funktioniert das Port forwarding nicht. Viele Grüße Tom ---
**Author:** ![benjamin](https://community.roonlabs.com/user_avatar/community.roonlabs.com/benjamin/32/348120_2.png) [@benjamin](https://community.roonlabs.com/u/benjamin)\ **Post date:** [October 5, 2022, 9:18pm UTC](https://community.roonlabs.com/t/arc-port-forwarding-issue-fritzbox-6490/215171/7 "2022-10-05T21:18:27Z")
Hey @Rudiger_Hotting, Ich wollte in diesem Thread nachsehen, ob Sie sich mit Ihrem ISP in Verbindung setzen konnten, um eine statische IP anzufordern. Lassen Sie mich wissen, wenn Sie immer noch auf Probleme stoßen 🙏 ---
**Author:** ![system](https://roon-community-uploads.s3.amazonaws.com/original/3X/d/e/deefbd9083c99c82bbf2dd3f873f52a49f5db881.png) [@system](https://community.roonlabs.com/u/system)\ **Post date:** [November 19, 2022, 9:19pm UTC](https://community.roonlabs.com/t/arc-port-forwarding-issue-fritzbox-6490/215171/10 "2022-11-19T21:19:25Z")
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